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Using Accurate Space Data to Inform the New Hybrid Workplace

The COVID-19 pandemic has created an unprecedented need for organizations to invest in data management capabilities.

The COVID-19 pandemic has forced companies to alter their office layouts and employee schedules to support physical distancing. They also have implemented rigorous cleaning policies and health screening protocols. But these are interim solutions.

This crisis has created an unprecedented need for organizations to invest in their data management capabilities to better understand how their people actually use the workplace.

Sources of real estate and facility data typically include:

  • Integrated Workplace Management System (IWMS): Space and occupancy data.
  • Building Management Systems: Utilization indicators based on energy consumption and other occupant behaviors.
  • Security Systems: Building attendance information from employee access cards.
  • Room and Desking Booking: Real space utilization data in conjunction with the IWMS.
  • Occupancy Sensors: Actual utilization of a designated space or area.
  • Business Intelligence Dashboard: Data visualization and analysis tool that displays important data points from all these sources in one place.

In the new hybrid workplace, which combines virtual and in-person work, understanding this data about how space is being used is more important than ever. Equipped with accurate data, organizations can make strategic, evidence-based decisions about their real estate and facilities.


Better practices lead to accurate data and better decisions. That’s why HOK’s On-Site Space Management team is helping corporate real estate and facilities groups improve the accuracy of their data.

Data-driven organizations follow five fundamental principles:

  • Define and collect only the required data.
  • Identify the system of record for each required key data set.
  • Apply recognized industry standards for space management.
  • Create a culture focused on the importance of data accuracy.
  • Capitalize on real-time data for informed decision-making.

Our four-week data assessment program analyzes the condition of a company’s space management data, drawing practices and tools. HOK’s teams will conduct interviews with real estate and facilities leaders and compare their approach to the five principles of effective data management.

We will complete a Practice Application Scorecard that evaluates the quality of the space management data and practices. The Scorecard includes specific recommendations for how organizations can generate accurate data and a use a repeatable planning methodology to create the most effective hybrid workplace.


Before they can get better, organizations need to know how they’re doing. The first step is to complete a Data Quality Self-Assessment. By filling out this 15-question survey, organizations can begin to understand their current real estate and facilities data management capabilities and identify opportunities for improvement.

Click here to complete a survey about your data management practices.

Contact us and find out more at

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