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26 February 2014

HOK’s Overhaul of Lotte New York Palace Redefines the Rules of Renovation

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Lodging Magazine describes HOK’s revamp of Lotte New York Palace as a strategic reinvention of an historic property.

High-end hotel renovations often include splashy upgrades like speakeasy bars, rooftop terraces, and specialty suites with wine caves. Yet, some of the most ambitious makeovers are anchored by basic goals: increasing guest satisfaction, generating some buzz, and boosting overall revenues. Lotte New York Palace, for example, maintains its historic details while adding a modern edge.

“The massive two-phase renovation project, completed in the fall, included input and work from two project management firms, two construction firms, and four premier interior design firms: Jeffrey Beers International, BAMO, Champalimaud, and BBG-BBGM (which joined HOK in December). They added six culinary destinations and redesigned the meeting spaces, the hotel’s 909 guestrooms and suites, including 176 exclusive towers accommodations, and the lobbies. Caroline Bertrand and Dianna Facci, senior associates with HOK in New York, designed the 5,000-square-foot suites, which are located on the 53rd floor.”

A reclaimed space underneath the grand stairway in the ground-floor lobby was transformed into Trouble’s Trust, a stylish, hideaway bar. “Architect Louis Hedgecock, senior principal and director of hospitality for HOK in New York, conceived of the idea to use the space for a bar, and Champalimaud designed it. ‘Sometimes you modify, sometimes you redecorate, sometimes you renovate,’ Hedgecock says. ‘You’ve got to make a lot of judgments about what part of the hotel’s original fabric is really meaningful and which parts you really want to preserve. I walked by last night, and it was buzzing, buzzing, buzzing.’”